The Health Hub Academy is committed to protecting and respecting your privacy.

Personal data we process

• Your name and contact details

• Personal and financial information relating to your subscription

Our lawful basis for processing your personal data and special categories of personal data (sensitive information)

• You are a client of ours.

• We have a legitimate interest in contacting you to market our services to you.

We do not anticipate requiring your explicit consent to process your personal data. If that changes, we will let you know.

How will we use your personal data

We use information you provide to us in the following ways:

• to identify you and provide you with the services you have requested;

• to provide you with information you have requested about services we offer;

• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;

• to notify you about changes to our service;

• to deal with your feedback, query or complaint;

• we also use your information to administer, support, improve and develop our business generally and to enforce our legal rights.

Where we get your personal data from

• You or your representatives

Your Data Rights

You have the right, free of charge, to:

• Access your personal data (known as a subject access request)

• Have mistakes rectified

• Have your personal data erased by us or restrict the way we process your personal data (subject to certain conditions)

• ‘Port’ your personal data to another provider

• Object to us using your personal data for direct marketing

You simply need to contact us to exercise any of your rights. In the case of marketing, there is always an ‘unsubscribe’ button in our marketing emails.

For more information on your legal rights see the Information Commissioner’s website (www.ico.org.uk).

Retention of personal data

We only keep your data if you are a client of ours or you have indicated you wish to be contacted by us.

Sharing your personal data

We do not share your data with any other third parties

Where we hold your personal data

Your data will be stored at our offices and on our IT equipment, or where your information is stored with a third party, at their premises or on their IT equipment.

We use GoHighLevel as our CRM - https://www.gohighlevel.com/privacy

How long will we keep your data?

We only keep your data for as long as you are a client or if you wish to receive communications from us.

Where your data is processed

We do not have offices outside England & Wales, we have no reason to transfer your personal data outside the UK or the European Economic Area- unless you are a client who is outside of this area.

Where we use third party IT services (e.g. ‘cloud’ based software) we shall ensure that their data centres are either within the EEA or that there are lawful safeguards in place to protect your personal data to the same standard as if it were held within the UK or the EEA.

Data Protection Officer

We do not have a Data Protection Officer but have appointed a Data Protection Manager to implement our data protection policies and procedures. Our Data Protection Manager’s details are:

Sue Worrall - 43 Highwalls Avenue, Dinas Powys, Vale Of Glamorgan, Wales, CF64 4AQ

For the purpose of Data Protection legislation, the data controller is The Health Hub Academy